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TOPIC: Bjorny, I Promise, I'll never call you a pussy
#13978
Bjorn (User)
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- 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 19:09 By Bjorn.
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#13981
Shawn (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
You sent a totally trashed pair of 8 year old boots back for warranty??
 
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A true trout bum is one who has commitments and responsibilities but won't give in. He doesn't run away to escape them, he just ignores them and goes fishing.......

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#13984
Bjorn (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 18:57 By Bjorn. Reason: tired
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#13986
Ed Kelleher (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
Hey, I have a friend who takes his LL Bean Neoprene Waders in every two years because the are worn out, and Bean replaces them.

Seventeen years now, according to Swamper!

 
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Tight Lines,
Ed K
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#14003
The_Keeper_of_the_Light (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
B-

What you coulda done (and could still do)if Patagonia had not honored their warranty on your nearly decade old, totally trashed boots, is strapped on a pair of your wifes pumps, gotten yourself a pink tutu and waded astream in that setup. Not only would you potentially set a new trend in streamside attire amongst the anglers here in the Sheeople's Republic, but you'd also get to test the ridiculousness in regards to consumer abuse, the warranties of the various manufacturers of female footware! The tutu however, probably should never wear out......

S-
 
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****** News Flash*****

The Shepherd is currently offering the Sheeople of this flock a chance to enroll in the Shepherd's Character Building course! For the small, nominal fee of $750 dollars, the Shepherd will travel to the Norcal location of your chosing, on a day and time that is convenient for you. Upon your arrival, the Shepherd will glove up and proceed to kick your ass up one side and down the other! Your asswhipping is guaranteed to include all of the following elements: cuts, abrasions, contusions, severe trama induced facial swelling, blackeyes, a fatlip or two, and significant but not life threatening blood loss! As a special bonus, you asswhipping may include the following: minor to medium severity concussions, a broken nose, bruised orbitals, califlower ear, and other assorted medium severity injuries. The Shepherd similarly guarantees that your asswhipping will NOT result in the following: broken limbs, fractured ribs, skull fractures, severe brain damage, or any other injuries that can be considered life threatening or altering, or that require prolonged medical treatment. However, if at any time during your asswhipping you elect to fight back, no such guarantee shall be given. Your whipping shall conclude with the landing of a flush power shot delivered with full leverage! This 'finishing touch' is likewise guaranteed to knock you into the middle of next week and render you into a perfect state of unconsciousness or your money back! Members of the flock whom the Shepherd is not fond of will qualify for a 50% discount!

"If it doesn't kill you, it serves to make you stronger" -The Shepherd

"The Trinity Dam Project will not result in the diversion of a single, solitary bucket of water."- Clair Engle, Former Senator, Crossdresser, Revisionist

"You should never trust a dude named after a chick!"- The Shepherd, Purveyor of the Truth, Angler extraordinaire, Living Legend

"Blinded by the light, wrapped up like a douche, another revisionist in the night!- Bruce Springsteen

"Tell me about those early rounds. When you were coming out what did you want to establish and prove in those first few rounds?" -Larry Merchant

"Establish who was gonna be the boss. There can only be one boss in here. I am the boss. This is my house. I live here."- Marlon Starling


"When the Shepherd talks, everybody listens!" E. F. Hutton

The Shepherd is also starting a hedge fund where members of the Shepherd's flock will be guaranteed a 25% annual rate of return! For more information about how you can become a member of the Shepherd's select flock, please send an e-mail containing all your account numbers to: Boatloadsofcash4theshepherd@fleecingofthesheeople.com

"....Yes we can!...."- Osama Obama, President, Eternal optimist and Harbinger of the Imminent Financial Doom!

"....No you can't!...." - The Shepherd, Prince of Economic Prognostication

"The S&P 500 shall come to be known as the S&P 300 by the end of 2009." -The Shepherd

"Citi and Morgan Stanley shall become one and merge into an offspring known as 'City Morgue'."- The Shepherd

"Beware of false prophets, who come to you in sheeople's clothing, but inwardly are ravenous wolves." - The Shepherd

"In the Shepherd we trust, everyone else we monitor." - The Minions of the Truth™

"The darkness of fraud and deception ALWAYS retreats from the LIGHT OF THE TRUTH™!" - The Shepherd

"Everything is better in moderation, particularly moderation." - The Shepherd

"The path of the righteous man is beset on all sides by the fraud and the deception of the evil revisionists. Blessed is he, who in the name of charity and good will, that shepherds the weak through the valley of darkness for he is truly his brother's keeper and the savior of blind sheeople" - The Shepherd

"And the Shepherd said:'Let there be light!' and there was light; the darkness retreated and the truth was revealed!" - An enlightened sheeople

"Baaaaaaa!" - A blind sheeople

"I love the smell of napalm in the morning.... smells like... victory." - Lt. Col. Bill Kilgore

"...I wanna announce my presence with authority..." - Nuke Laloosh

"ARRRRrrrrrrrrGGGGGHHHHH!" - Godzilla

"Sing me a song, and you're a singer,do me a wrong and you're a bringer of evil." - Ronnie James Dio

"Receiver of light, the Kingdom of the Shepherd shall guide you and keep you from a restless heart, Deceiver of night, the revisionist that lies within you is the reason for your restless heart...." -Tony Martin

"We are poor little lambs, who have lost our way. Baa! Baa! Baa!" - The Flock

"...Put the hashpipe down...."-Greg "Hashpipe" Miller

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#14004
Bjorn (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 18:57 By Bjorn.
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#14005
Fly Guy Dave (User)
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Wait a minute... 16 Years, 7 Months ago  
Given the kind of fabric that tutu's are made of, wouldn't that make for a nice, gigantic fly drying patch, that is easily accessible? Hmmmm...Ya know Shep, I think yer on to something...

--FlyGuy (Dave)
 
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CA Heritage Trout Challenge #66 & #144

"Scholars have long known that fly fishing eventually turns men into philosophers. Unfortunately, it is almost impossible to buy decent tackle on a philosopher's salary."

-- Patrick F. McManus
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#14008
Phil (Admin)
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Re:Customer Service Report 16 Years, 7 Months ago  
Bjorn,

Should you decide to take up knitting, please let us know as this could impact your standing. BTW, I prefer mohair, because I can use the leftovers from the sweater to tie leeches.
 
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I am haunted by waters.
Norman MacLean
A River Runs Through It
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#14021
J.D. (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
While on a recent trip my Patagonia boots rubber on the sole began to separate. These boots are approx. 4 yrs old. After Bjorn's experience, I figure what the hell I should try taking them into the Patagonia store to see what they can do. I brought them into the store and had the salesman take a look. I also told him that the boots were 4 to 5 years old. Immediately he says that they do not do repairs, but they will consider an exchange. The salesman takes a look in all of the old catalogs that they have and he cannot find anything old enough that matches my boots. So he finds a page with the latest boots and I point out the felt soled boots that would be the equivalent of mine. He says that they will replace the boots no problem. As many of you know they now have rubber soled Patagonia's which happened to be $30 more than the other boots the salesman had pointed out. I mention that I would like to try the rubber soles thinking I would pay the difference. The salesman says, sure not a problem stating that they are actually getting the boots at a reduced price. The boots that I am getting retail for $150 with tax and shipping the grand total was $167. Needless to say I am very happy with the customer service at Patagonia. I have bought numerous pieces of clothing, jackets, boots, socks from Patagonia over the years and I will definitely be buying more. The only thing that I have ever returned are the boots.
 
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#14051
gitt (User)
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Winston rod repair 16 Years, 7 Months ago  
From what I saw during the tour of Winston, folks aren't in any hurry to build any of the rods, much less repair the rods. Depending on what they did for your repair. Lets say that they have to replace a section of your rod, they end up building it from scratch. They have stainless mandrels laying around for all of their rods, the graphite is rolled, wrapped, baked and finished before they get sent out for guide placement and thread wraps. The guy building ferrules and assembling sections wasn't in any hurry when I was there for the tour. They send out all of their thread wrapping to mostly stay at home moms/women in the community, who wrap rods for extra money. Some only do 10 rods a month. After inspection, they go into the epoxy room. A gal sits there with a respirator on all day and works her wonders covering the thread wraps. I found this out after the tour of the company last Monday when I initiated a conversation with a woman that I noticed was wrapping a rod on her lap. She had worked herself up from a stay at home mom wrapping rods for the company to a supervisor. She felt she did a better job of wrapping, tension wise than with a rod wrapping stand. She did a remarkable job while I observed her technique and I wasn't going to doubt her response. They did say that they let epoxy dry for a couple of days as well.

So with this knowledge, I don't quite understand what you refer to as customer service, unless it is how fast you get something returned. Sometimes the craftsmanship involved takes a little longer.

BTW, I only noticed three or four rods in for repairs being worked on for new cork and guide replacement. Yours might have been sent out to one of those stay at home moms depending on the extent of the repair. There is only one guy doing repairs and the supervisor whom I spoke with that will sometimes jump in to help him out. The pace was remarkably slower as well. The gal that writes all of the serial numbers on the rod sections wasn't even in to work. Sounds like a nice place to work as well.

Hope this helps in understanding what you termed as a delay.
 
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Last Edit: 2009/07/28 08:55 By gitt.
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#14052
Bjorn (User)
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Re:Winston rod repair 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 18:58 By Bjorn.
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#14053
gitt (User)
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Re:Winston rod repair 16 Years, 7 Months ago  
Hopefully they will write while away at camp. I never did.
 
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