Please read Patagonia's Ironclad Gaurantee:
"We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge."
http://www...tagonia.go?assetid=38565
I sent back a pair of broken Riverwalkers for repair this morning. Can I control how they respond?
No. I've sent other items back to them for REPAIR and they've sent me new stuff. Was that my fault? No. Should I just "take it like a man" (as this thread implies) and throw away my broken gear? Have the Bjorn-bashers ever thought about the fact that they actually want our broken or worn out gear? That's got to be an incredibly efficient way for them to do some product research and development...across a much larger sample size. What broke, how did it break, when did it break, etc? Very valuable information.
I've been treated SO WELL by Patagonia in the past that they keep getting my hard-earned dollars. The gear is great and that's why they can have their Ironclad Gaurantee. Do I return my ripped Patagonia underwear, t-shirts, hats, etc? No. But, I sure as $hit will ask them to repair something for which I spend a good chunk of cash.
What's in it for them you ask? A LOYAL CUSTOMER FOR LIFE. Shoot...I've even turned my parents onto the Gooch and bought one of their silly Frisbees. If you ask me, both parties are winners.
Bjorn...I enjoyed your post and I'm glad you've gotten more data points about the companies you support (dollars are votes, after all).
For those on the Board that apparently never need or choose to use a company's stated warranty (limited or lifetime), I feel bad for you. Think about all that time you could you could spend fishing if you weren't busy fixing your car, truck, motorbike, boat (motor or drift), lawnmower, washer, drier, oven, IKEA couch, refrigerator, furnace, computer, cell phone, Pergo floors, garage doors, .........
Favoured: 0
