The Northern California Fly Fishing Board

While on a recent trip my Patagonia boots rubber on the sole began to separate. These boots are approx. 4 yrs old. After Bjorn's experience, I figure what the hell I should try taking them into the Patagonia store to see what they can do. I brought them into the store and had the salesman take a look. I also told him that the boots were 4 to 5 years old. Immediately he says that they do not do repairs, but they will consider an exchange. The salesman takes a look in all of the old catalogs that they have and he cannot find anything old enough that matches my boots. So he finds a page with the latest boots and I point out the felt soled boots that would be the equivalent of mine. He says that they will replace the boots no problem. As many of you know they now have rubber soled Patagonia's which happened to be $30 more than the other boots the salesman had pointed out. I mention that I would like to try the rubber soles thinking I would pay the difference. The salesman says, sure not a problem stating that they are actually getting the boots at a reduced price. The boots that I am getting retail for $150 with tax and shipping the grand total was $167. Needless to say I am very happy with the customer service at Patagonia. I have bought numerous pieces of clothing, jackets, boots, socks from Patagonia over the years and I will definitely be buying more. The only thing that I have ever returned are the boots.