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Ed, I couldn’t agree with you more about supporting local shops and how the customer service for SJ Fly Shop (now Fly fishing Specialties – owned by the one in Sac) has gone down the toilet. The previous GM, (Chappy) was awesome. If I needed something returned or fixed, they would do it, if I needed something special ordered, it was done, and it was a pleasure to go in there and shoot the sh!^ for a while, which I used to do often. Apparently he and the owner located in Sac (Tom I think), had a “disagreement in philosophies” and parted ways. Whatever that means…
Since then, I have gone in and have had friendly talks with the new GM, who seems nice enough. But my brother went in and bought me a spool for Xmass, and he said the person who was working there was rude and an arse. He fouled up on the transaction, and my brother asked for a receipt showing the correction that needed to be made, which apparently upset the guy working, who threw the receipt on the counter and made some sort of comment. I am pretty sure it was not the new GM, and probably the same guy, who was working there on Sunday. But that is only a guess.
Then I needed a new line for said spool, and placed a special order because they didn’t have the one in stock. That was about two months ago, and still no line. (which is actually good, because I have changed my mind on what line I want, but still haven’t gotten around to it yet.)
The other problem I have is their supplies, which has seemed to diminish as well. Not too sure if that is because of current economics or not. However, I would think that flies would have a high mark up (or ROI)… maybe someone can correct me if I am wrong. But all too often, I have gone in for certain common seasonal flies and they have been sold out. For example, come mid to late summer, they should stock up on parachute hoppers - or one would think. But apparently others do not feel the same.
I will still patronize the shop. There are still good guys, (last I checked), who do work there. And being so close, I would hate for them to close.
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