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TOPIC: Re:Customer Service Report
#14097
JGB (User)
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5 for 7 ... 16 Years, 7 Months ago  
...including this thread!

(6 for 8 including your response to this post?)

It's great to have you posting again!

 
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#14137
Troutdale (User)
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Re:L-A-M-E 16 Years, 7 Months ago  
That does it!
If anyone ever picks on Bjorn ever again I will not return to this forum.
I am starting a new organization called SPAAB,
"The Society for the Prevention of Anything Against Bjorn".
Please fell free to check our web page www.SPAAB.com


TD
 
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#14140
SloFly (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
HEY!!! Don't be sarcastic around here!!! @#%!^$$!!@#^&* Bjorn is only being a good member of the Barack party. He has marching orders to profit from the efforts of others! You have a problem with that?
 
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A few things you need to know about me:

I has been known to cure narcolepsy, just by walking into the room. My organ donation card, also lists my beard. I'm a lover, not a fighter, but I'm also a fighter, so don’t get any ideas. When it is raining, it is because I'm sad. Even my parents’ advice is insightful. If there were an interesting gland, mine would be larger than most men’s entire lower intestines. My shirts never wrinkle. I am left-handed. And right-handed. Even if I forget to put postage on my mail, it gets there. I once knew a call was a wrong number, even though the person on the other end wouldn’t admit it. You can see my charisma from space. The police often question me, just because they find me interesting. I once punched a magician. That’s right. You heard me. When I order a salad, I get the dressing right there on top of the salad, where it belongs…where there is no turning back. If a monument was built in my honor, Mt. Rushmore would close, due to poor attendance. My beard alone has experienced more than a lesser man’s entire body. My blood smells like cologne. On every continent in the world, there is a sandwich named after me. I don't believe in using oven mitts, nor potholders. My cereal never gets soggy. It sits there, staying crispy, just for me. My pillow talk is years ahead of it’s time. Respected archaeologists fight over my discarded apple cores. I have always been known to rock the casba. Birds have never defecated on my car. I never rock climb with ropes, I feel they are for pussies. I once buried a time capsule full of things that haven’t happened yet. I have been pronounced dead 7 times…make that 8. My bear hugs are actually hugs I give to bears. I can’t be bought, but my beard clippings have been know to show up on ebay. I have never lost a sock. If I disagree with you, it is because you are wrong. My reputation expands faster than the universe. I once had an awkward moment, just to see what it felt like. I live vicariously through myself. Happy Hour is the hour after everyone from happy hour has left. I sleep with a night light, not because I'm afraid of the dark but the dark is afraid of me. I hold a doctorate in originality in which I teach at Harvard where no one ever passes. When I go skydiving Peregrine Falcons always trail behind me. The President of a country once took a bullet for me on a failed attempt. When I look in the mirror there's never a reflection because I am only 1 of a kind. I can defeat anyone in a game of chess without making any moves. It is rumored that James Bond movies are my real life biography. I once gave an autograph in sign language. I didn’t just taste fear… I ordered seconds of it. Restaurants offer me my usual table, even if I've never been there. Stray dogs obey my commands. The Spanish Civil War was started by two women fighting over me. Waiters Tip me. After hearing me play guitar, Hendrix decided life was not worth living. In Pamplona, the bulls run with me. I traveled to the edge of the world…and proved the world was flat. I once fought myself…and won. I took the McChicken off the dollar menu. It has been said that I beat 2 pac and biggie in a rap battle…thats why they killed each other. My tan never goes away. I painted my house with my beard. After seeing me dance…Michael Jackson died of cardiac arrest. I blow a .000…after putting down a case. I went skinny dipping…with my clothes on. Hookers ask me how much? I am so elusive, I can escape anything, even black holes. When a camera points at me, it never goes out of focus. I can strangle you with a cordless phone. I went to Mars, and that is why there is no life there. When I do a pushup, I'm not lifting myself up, I'm pushing the Earth down. I don't read books, I stare them down until they give me the information I need. There is no theory of evolution, just a list of creatures I allow to live. It takes me 20 minutes to watch 60 Minutes. I am The Most Interesting Man In The World.
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#14141
pgw (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
slo,

I'm considering sending some fly tying material back to Metz...seems like the feathers I used to tie some size 18 PMDs started falling apart after catching 3 or 4 trout, let's see what their customer service is like, them feathers should last longer...and then there's that Bullfrog sunscreen and 3M Ultrathon insect juice, the damn stuff doesn't work for more than a couple of hours...lots of customer service oportunities when you think about it...send it all back & and ask for replacement products.

Paul
 
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"Outside a dog a book is man's best friend...and inside a dog, it is too dark to read!" G. Marx
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#14150
Grounded (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
Please read Patagonia's Ironclad Gaurantee:

"We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge."

http://www...tagonia.go?assetid=38565

I sent back a pair of broken Riverwalkers for repair this morning. Can I control how they respond? No. I've sent other items back to them for REPAIR and they've sent me new stuff. Was that my fault? No. Should I just "take it like a man" (as this thread implies) and throw away my broken gear? Have the Bjorn-bashers ever thought about the fact that they actually want our broken or worn out gear? That's got to be an incredibly efficient way for them to do some product research and development...across a much larger sample size. What broke, how did it break, when did it break, etc? Very valuable information.

I've been treated SO WELL by Patagonia in the past that they keep getting my hard-earned dollars. The gear is great and that's why they can have their Ironclad Gaurantee. Do I return my ripped Patagonia underwear, t-shirts, hats, etc? No. But, I sure as $hit will ask them to repair something for which I spend a good chunk of cash.

What's in it for them you ask? A LOYAL CUSTOMER FOR LIFE. Shoot...I've even turned my parents onto the Gooch and bought one of their silly Frisbees. If you ask me, both parties are winners.

Bjorn...I enjoyed your post and I'm glad you've gotten more data points about the companies you support (dollars are votes, after all).

For those on the Board that apparently never need or choose to use a company's stated warranty (limited or lifetime), I feel bad for you. Think about all that time you could you could spend fishing if you weren't busy fixing your car, truck, motorbike, boat (motor or drift), lawnmower, washer, drier, oven, IKEA couch, refrigerator, furnace, computer, cell phone, Pergo floors, garage doors, .........

 
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Last Edit: 2009/08/10 14:41 By Grounded.
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#14152
grevel (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
I work with nearly all of these companys... with that being said

90% of people who use the warranty are legit, and the other 10% are just plain ridiculous. It sucks for the 90% who use the warranty as designed.. because they are punished by those who don't. Higher prices and stricter warranties are the only things that become of people abusing the warranty. Patagonia is a great company... One of the best. They Know that replacing Bjorns boot might send him chating on his local message board..... and might get some you'ze guys to buy some spanking new wading boots. That being said.... Bjorn you were the perfect consumer.
 
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Last Edit: 2009/08/10 19:53 By grevel.
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#14153
Bjorn (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 19:01 By Bjorn.
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#14158
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Re:Customer Service Report - PATAGONIA UPDATE 16 Years, 7 Months ago  
OK, so I just got a call from Diane at Patagonia's Reno warehouse. She called (that's right...she called my cell) to let me know that she received my boots and unfortunately they could not repair the boots because of one reason or another (the fabric was coming away from the sole). She said she'd plop a new pair in the mail today and I should get them tomorrow (if you overnight to them, they'll do the same for you). I asked her if I could pay for anything (e.g., shipping) and she said no thanks.

I cannot even begin to tell you how nice it is to give your dollars to a company that stands behind their products...100%. This kind of interaction is so exciting that I'll end up telling all of my buddies, strangers on the Board, and guess what...next time I'm fishing and someone says something about my boots (or Patagonia in general), I'll probably tell the story again.

grevel is right...Patagonia knows what they're doing. And it's working.

Bjorn...great to hear you got your Winston back! I've only had my Scott fail on me (should get it back any day) and they're great to deal with too.
 
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#14159
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Re:Customer Service Report - PATAGONIA UPDATE 16 Years, 7 Months ago  
 
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Last Edit: 2009/08/20 19:02 By Bjorn.
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#14160
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Re:Customer Service Report - PATAGONIA UPDATE 16 Years, 7 Months ago  
Bjorn wrote:
I like them as a company... they are solid. Need to work on their stitching a bit, but beyond that, I like them. I like Yvon. I like their stuff. Wish it were 30% less expensive, but the warranty is the reason it is so spendy. At least when you drop the dime-age on the Patagucci you know you are getting your money's worth.

I agree...that's why I'm such a fan of their sales!
 
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#14163
SloFly (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
Bjorn wrote:
Hey Grounded, that's much to logical an approach for some here... it doesn't give them anything to whine about and some here have taken complaining to Olympic levels... along with Olympic Crankiness and Olympic Posterior Stick Placement.

When I sent the old boots in I thought they'd send me $10 off one of their $30 tshirts and I would have been happy with that, really. They made the decision to replace them. In the letter I sent with those boots I acknowledged that they were pretty old and I didn't know if they'd replace them. Sill, some act as if I went and peed on Rockefeller's grave, disrespecting the entire American system of commerce... or, they just were looking for an excuse to hone the complaining skills that they've been putting to such good use.

Slo... or should I say "slow".... if you were trying to take a swipe at my career... I don't work at a nonprofit anymore, I am working to raise my daughter. She "caught" her first fish last week. It's a great job.

On a further customer service note, RL Winston sent a letter saying it would be 6 weeks... and the rod showed up two days latter. Now, all that I sent in is back. Kind of like Christmas.


You can put your liberal spin on it all you want but the bottom line is you were looking to take advantage of these manufacturers. You and the "Gentleman" (Spelling Error corrected by Moderator) Sully should get together and compare notes. I'll bet your letter mentioned "guiding" just like that other moron told them he was a sales rep. You hanging around krispy kremes too?

What I really love is the queen of whining (you) complaining about you getting the "Spit" (Corrected spelling error - Moderator) you deserve. I remember you whining constantly about things like skirts posts, etc.... Got ahead and deny it and I'll start digging through the archives and present the examples. Just like all you liberals - your hyprocrisy knows no bounds.

Regarding your "career" with "Rape the rivers" - What the "Heck" (spelling error corrected by moderator) are you talking about you moron? My comments were directed at your "Hope and Change" bumper sticker on your Prius. You're awfully sensitive about working for RR. You must has some guilt about the administrative costs of RR being 95% of every dollar donated. By the way the only thing "slow" is going to be the speed your proctologist pulls my cleated wading boot out of your ???? - (Moderator detected unknown word). It will be "slow" going as he pulls it past your head.

Slo
 
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Last Edit: 2009/08/11 20:16 By Phil.
 
A few things you need to know about me:

I has been known to cure narcolepsy, just by walking into the room. My organ donation card, also lists my beard. I'm a lover, not a fighter, but I'm also a fighter, so don’t get any ideas. When it is raining, it is because I'm sad. Even my parents’ advice is insightful. If there were an interesting gland, mine would be larger than most men’s entire lower intestines. My shirts never wrinkle. I am left-handed. And right-handed. Even if I forget to put postage on my mail, it gets there. I once knew a call was a wrong number, even though the person on the other end wouldn’t admit it. You can see my charisma from space. The police often question me, just because they find me interesting. I once punched a magician. That’s right. You heard me. When I order a salad, I get the dressing right there on top of the salad, where it belongs…where there is no turning back. If a monument was built in my honor, Mt. Rushmore would close, due to poor attendance. My beard alone has experienced more than a lesser man’s entire body. My blood smells like cologne. On every continent in the world, there is a sandwich named after me. I don't believe in using oven mitts, nor potholders. My cereal never gets soggy. It sits there, staying crispy, just for me. My pillow talk is years ahead of it’s time. Respected archaeologists fight over my discarded apple cores. I have always been known to rock the casba. Birds have never defecated on my car. I never rock climb with ropes, I feel they are for pussies. I once buried a time capsule full of things that haven’t happened yet. I have been pronounced dead 7 times…make that 8. My bear hugs are actually hugs I give to bears. I can’t be bought, but my beard clippings have been know to show up on ebay. I have never lost a sock. If I disagree with you, it is because you are wrong. My reputation expands faster than the universe. I once had an awkward moment, just to see what it felt like. I live vicariously through myself. Happy Hour is the hour after everyone from happy hour has left. I sleep with a night light, not because I'm afraid of the dark but the dark is afraid of me. I hold a doctorate in originality in which I teach at Harvard where no one ever passes. When I go skydiving Peregrine Falcons always trail behind me. The President of a country once took a bullet for me on a failed attempt. When I look in the mirror there's never a reflection because I am only 1 of a kind. I can defeat anyone in a game of chess without making any moves. It is rumored that James Bond movies are my real life biography. I once gave an autograph in sign language. I didn’t just taste fear… I ordered seconds of it. Restaurants offer me my usual table, even if I've never been there. Stray dogs obey my commands. The Spanish Civil War was started by two women fighting over me. Waiters Tip me. After hearing me play guitar, Hendrix decided life was not worth living. In Pamplona, the bulls run with me. I traveled to the edge of the world…and proved the world was flat. I once fought myself…and won. I took the McChicken off the dollar menu. It has been said that I beat 2 pac and biggie in a rap battle…thats why they killed each other. My tan never goes away. I painted my house with my beard. After seeing me dance…Michael Jackson died of cardiac arrest. I blow a .000…after putting down a case. I went skinny dipping…with my clothes on. Hookers ask me how much? I am so elusive, I can escape anything, even black holes. When a camera points at me, it never goes out of focus. I can strangle you with a cordless phone. I went to Mars, and that is why there is no life there. When I do a pushup, I'm not lifting myself up, I'm pushing the Earth down. I don't read books, I stare them down until they give me the information I need. There is no theory of evolution, just a list of creatures I allow to live. It takes me 20 minutes to watch 60 Minutes. I am The Most Interesting Man In The World.
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#14164
oldtrout (User)
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Re:Customer Service Report 16 Years, 7 Months ago  
Bjorn,

I wish you had peed on Rockefeller's grave.
 
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"Rivers course through my dreams, rivers cold and fast, rivers well-known and rivers nameless, rivers that seem like ribbons of blue water twisting through wide valleys, narrow rivers folded in layers of darkening shadow, rivers that have eroded down deep in a mountain's belly, sculpted the land, peeled back the planet's history exposing the texture of time itself."
— Harry Middleton (Rivers of Memory)

"Each night as I haul myself onto the back of county garbage truck no. 2, there is a familiar wind, some thread of moonglow or starlight, a splatter of dark rain on my skin, something that stirs my memory, and again, if even for a brief moment, I am on some mountain river, some stretch of bright water, full of possibilities, including the possibility of trout, perhaps one that, when hooked, will haul me in and out of time, in and out of life's mysterious and frightening, wondrous and incomprehensible continuum, even to the edges of the universe." -- Harry Middleton
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