The Northern California Fly Fishing Board

Orvis seems, at least anecdotaly, to occupy a unique position in this sport. Reviled by some, loved by others, Orvis, it apppears to me, has a upper-end niche in an upper-end sport. But do they deliver? I think, for the most part, they do. I have had better than average experiences with the mail order end of the business and average experience's in the store....mostly yours, George. I've always been treated well by those in the store, but my impression is that it is/was understaffed - that is, I was treated kindly when I was "treated" at all. Certainly a big component of good customer service is to have the proper amount of employee's at a given time. (whatever that is) Too many employee's and too little employee's both cost the company money.

Good luck with your project....



SCM wrote:
I recently looked into buying an Orvis wading jacket, but I was disappointed to find that it is was imported. Given Orvis' prices I expected to find U.S. made goods.

Was it the fact that it was imported that disspointed you? Was it inferior to American made wading jackets and carried a premium price? Were you able to find one that was American made of similar quality and at a similar price? Just wondering.